Holiday Order Deadlines - 2026
​
To help ensure your holiday gifts arrive on time, please keep our seasonal production deadlines in mind.​

• November 10: All general made-to-order custom pieces

• December 15: Ready-to-ship inventory

• December 22: Last call for local pickups

​
Seasonal Closure: We will be closed from December 23, 2026, through January 5, 2027, to give our team a holiday break.
​

• Ready-to-Ship Collection: Shipped in 2–3 business days + delivery time

• Made-to-Order & Wedding Bands: Crafted in 4–6 weeks + delivery time

• One of a kind Custom Designs: Completed 6–9 weeks following final design approval + delivery time

• Need it sooner? Rush requests are reviewed on a case-by-case basis—reach out to discuss options.

Ready to Ship Items (Canada Only)
We’re happy to offer an exchange or store credit within 10 days of delivery. Please note that return shipping fees are the responsibility of the customer and pieces must be in their original, unmodified condition.
Custom, Made-to-Order & Final Sale Items
We don't accept returns or exchanges on any custom or special orders. Made-to-order designs, build-your-own rings, loose gems, and resized/altered items are crafted or modified specifically for you, these sales are final—as are international purchases.
Taxes & Customs Fees
Applicable provincial sales taxes are added at checkout for domestic orders. For our international friends, please keep in mind that any customs duties, import tariffs, or local fees required by your country’s customs authority are the responsibility of the buyer.

THERE WILL BE NO RETURN FOR THE EVERYDAY PIECES AS THEY ARE LIMITED SERIES AND WE WILL NO LONGER REMAKE THEM.

Canadian orders ship with CanadaPost Express or FedEx Priority and take between 2-4 business days depending on the value of your order and your location. 
Shipping within Canada is complementary for pieces over $1000.
For orders less than $1000, there will be a shipping fee of $45.
For security purposes, a direct signature is required upon receipt, and we are unable to deliver to P.O. Box addresses.
Tracking details will be emailed as soon as your package is on its way.

​U.S. Shipping Notice:

Due to shifting import tariffs, automatic U.S. online checkout is temporarily paused to prevent unexpected border fees for our clients. If you’re based in the States and would love to place an order, please get in touch with us directly. We’re happy to help arrange your purchase!

Care, Maintenance & Warranties
We stand behind our craftsmanship and are happy to offer complimentary stone tightening and minor touch-ups within your first 3 months of purchase.
Routine Care & Repairs
Accidents happen! If a piece suffers damage due to wear or impact (like bent bands or damaged prongs), we’re happy to restore it at a reasonable repair fee, plus round-trip shipping to our Toronto studio. Local clients are always welcome to pick up and drop off in person.
Protecting Your Investment
Because center gems, accent stones, normal wear and tear, chipping, loss, or theft fall outside our standard warranty, we strongly encourage insuring your jewelry through your home or specialized third-party insurance.
Regular Check-Ups & Appraisals
Keep your treasure safe and sparkling! We recommend visiting our Toronto studio every 6–12 months for a complimentary setting check. Official appraisals are included with all custom creations and ready-made pieces valued over $2,000 CAD (or available for any Dorr Jewellery piece for an additional $75 CAD).